Which Trusted trader
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.
Or contact our Ombudsman Services here
RMI and Trust My Garage
Through RMI and Trust My Garage membership, members and therefore their customers, have access to the National Conciliation Service (NCS). The NCS is a certified, independent, automotive ADR provider that offers dispute resolution services to businesses and customers when disputes cannot be resolved through a business’ internal processes. To contact the NCS, please call: 01788 538317
As we subscribe to the Motor Industry Code of Practice for Service and Repair, Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service an repair. You can find more information about our Codes and how we can help here please call 0843 910 9000* (option 1) or go to the Motor Codes Dispute Resolution service website :